How long is your waiting list?

Normally the waiting list is at least 10 months long.  Many factors, including the health status of other people on the list and the number of people in hospital awaiting placement, influence the length of this list.

How are monthly fees determined?

While Manitoba Health pays the majority of the cost of services provided to residents in Personal Care Homes, residents pay a portion of the expense through a daily charge.  This charge is based on the resident’s annual income and is paid monthly by the resident. Manitoba Health has more information on daily residential charges here: http://www.gov.mb.ca/health/pcs/

What can you tell me about the staff at St. Joseph’s?

St. Joseph’s is fortunate to have many long-term staff.  They are of various backgrounds and faiths, and many speak more than one language.  All Health Care Aides are certified.

I’m not Roman Catholic…  Will my spiritual needs be met?

No matter what a resident’s spiritual needs are, we will do our best to fulfill them.  In addition to Roman Catholic Services, there are regularly scheduled Anglican, Lutheran, and Ukrainian Orthodox Services as well as Communion Services led by our Spiritual Care team.  Other options include spiritual care visits.  Residents also have the option to maintain links with their former place of worship.

Click here for a sample Spiritual Care Calendar.

What kind of meals are served at St. Joseph’s?

We offer a five-week menu cycle based on Canada’s Food Guide.  Our menu offers a choice of meals and is changed twice annually.  All meals are prepared on-site.  Afternoon and evening snacks are offered on the units daily.  Therapeutic diets are prepared as required.  A dietician is available to address needs and preferences.

Click here for a sample menu.

What kind of activities are there?

The Recreation Department is committed to providing programs that maintain and promote the holistic well-being of each resident.  A dementia care program framework is used to devise programming that incorporates individual, small group and large group programs.  Programs are adapted to the individual and are designed to promote choice, empowerment and self-fulfillment.

Click here for a sample Recreation calendar.

Is smoking allowed at St. Joseph’s?

St. Joseph’s Residence is a smoke-free facility.  Anyone wishing to smoke must do so off the property.

Are you Accredited? 

Winnipeg Regional Health Authority facilities have been granted accreditation status by Accreditation Canada.   More information on Accreditation Canada can be found here:  http://www.accreditation.ca/

Are you licensed?

We hold a current license to operate a personal care home from Manitoba Health.  In order to remain licensed, personal care homes must abide by the Health Services Insurance Act, available online at http://web2.gov.mb.ca/laws/statutes/ccsm/h035e.php.  The Personal Care Homes Standards Regulation falls under the Act and contains regulations for all personal care homes.  The Regulation can be found here:  http://web2.gov.mb.ca/laws/regs/current/_pdf-regs.php?reg=30/2005

What is the admission process to get into St. Joseph’s?

The Long Term Care Access Centre (LTCAC) of the Winnipeg Regional Health Authority coordinates all admissions to personal care homes.  The process begins when the potential resident expresses their wishes to move to a personal care home with their Doctor, hospital Social Worker or Home Care Coordinator.  They, in turn, contact the LTCAC.  It is also possible to contact the LTCAC directly at (204) 833-1760.

From there the LTCAC will arrange for the potential resident to be assessed (or paneled).  Depending on the results of the assessment, other housing options – like assisted living or supportive housing – may be deemed more appropriate.   More information on these housing options can be found here:  http://wrha.mb.ca/ltc/files/HealthyLiving.pdf.

If it is determined that St. Joseph’s would be able to provide for the potential resident’s needs, the person is then placed on a short list at St. Joseph’s.  When a bed is available, the Social Worker will contact the resident to arrange admission.

For more information on this process, our Social Worker’s contact information can be found here.

What is a Care Conference?

A Care Conference is an informal meeting where members of the interdisciplinary care team involved in the resident’s daily care – the Social Worker, nursing staff, the Dietitian, the Spiritual Care Coordinator, the Rehabilitation Aide, and the Recreation Facilitator – provide reports on the resident’s status and the care provided to them.  The team also asks for input and suggestions from residents and their families.

Residents and their families are strongly encouraged to participate in care conferences, held within 6 weeks of admission, annually and upon request.  Involvement at care conferences is very important because it provides an opportunity to review and assess the resident’s plan of care.

What is Advanced Care Planning?

Advanced Care Planning is the process of thinking about, communicating, and making decisions on the health care needs you will have in the future.  All residents are asked to make decisions on their future health care ahead of time to ensure that their wishes are respected.   The Winnipeg Regional Health Authority has more information on Advanced Care Plans here:  http://www.wrha.mb.ca/acp/files/Workbook.pdf

What do I do if I’d like to voice a complaint or concern?

Comments, concerns, and complaints are crucial in determining the quality of care and improving services, as they create opportunities to make improvements and ensure resident satisfaction.  We encourage residents and families to approach any one of our employees when issues arise.

A Concerns and Compliments process has been developed to ensure that concerns are addressed.  Concerns and Compliment forms are available from staff or from the Resident and Family Communication Board on each unit.  The form outlines the process used to address concerns.  Any concern or complaint will be dealt with in a timely, confidential manner.

Is there space available for family gatherings?

Some rooms (e.g. Baba’s Dining Room, Multi-Purpose Room) can be reserved for family functions.  Due to limited space, bookings are granted on a first come, first serve basis.  Please see the Business Office staff or the Food Service Manager to make arrangements to use these rooms.  Food and drinks may be available through Nutrition and Food Services at a reasonable cost.

Where can I park?

Visitor parking is provided on the south and west sides of the building.  Please DO NOT park in designated parking stalls or in the front driveway – this fire lane must remain clear at all times.  Handicapped parking is available.  Visitors must record their license plate number in the sign-in book at the front reception area.

What are the accommodations like?

Each Resident room is a private room with its own two-piece bathroom and closet.  Furniture already provided include an adjustable height bed, dresser, and nightstand.  Items such as furniture, televisions, phones, radios, pictures, knick-knacks, books, and plants are usually brought in by family to make the room feel more like home.

What are the visiting hours?

Visiting hours, while flexible, are generally between 8:00 am and 8:00 pm.  All visitors must sign the book at the front desk upon arrival and departure.

Can I bring children and pets to visit?

Family members wishing to bring a pet to visit are asked to check with our Assistant Director of Care, who will advise about Infection Control and other requirements for visiting pets.

Children are always welcome to visit; however, we ask that they be supervised by their parent/guardian at all times.

Can I bring in food or drink when visiting?

Before giving any food or drink to residents, all visitors should inform Nursing, as some residents have swallowing difficulties, allergies, and/or specialized therapeutic diets.  Some foods/drinks may actually pose a danger to these residents.

Are cable, phone, and internet services available?

Residents can arrange for phone service by contacting MTS (http://www.mts.ca/mts/personal/phone+services).

A group package has been arranged with Shaw Cable that provides residents with a comprehensive cable package at a reduced rate.  Residents who choose to have cable in their room can have this arranged by speaking to our Finance Clerk in the Front Office.  There is a computer with a web cam available for Resident use in the Multi-Purpose Room.  Free Wi-Fi is available in the Front Lobby, Conference Room, Multi-Purpose Room, and Baba’s Dining Room (password available at the Front Desk).  Residents who wish to have internet access in their room can contact an internet provider of their choosing, with the cost incurred by the Resident.